Frequently Asked Questions

WeddingBooks represent wedding and event video albums featuring an integrated video player and speakers. These innovative albums serve as a family-friendly platform to easily share memorable videos such as weddings, engagements, elopements, or any other cherished moments. They are also known by various terms like video books, video albums, film books, playbooks, and video brochures

Feel free to reach out via email at any time: info@weddingbooks.co.za

We strive to respond promptly to all emails and inquiries.

We’re constantly evolving WeddingBooks, with plans to introduce a wider range of styles and book titles in the near future. While we’re in this exciting development phase, you can explore our current available styles on the shop page.

If you have a creative concept for a video book style and a catchy book title, don’t hesitate to share it with us via email. Your idea could very well become a part of our store! Email us at info@weddingbooks.co.za with your suggestions.

Loading a video onto The Motion Books is a simple process. Begin by connecting the video book to a computer using the provided USB cable. Once connected, treat it like any other USB drive:

  1. Connect the Video Book: Plug the provided USB cable into the video book and then connect it to a computer.

  2. Access the Device: Your computer should recognize the video book as a USB drive. Open the drive to access its contents.

  3. Upload Video: Locate the video file you want to upload on your computer. Drag and drop this video file onto the video book’s drive. This will copy the video file onto the device.

  4. Delete Old Videos (Optional): If needed, you can delete old video files from the video book by simply selecting them and pressing the delete key.

Once the video file is successfully copied onto the video book, you can disconnect it from the computer, and the video will be accessible for playback.

You have the flexibility to load over 3 hours of video content onto the video book. However, the actual length of the video(s) is constrained by the 4GB of internal memory.

For the optimal viewing experience, we suggest keeping individual videos within a duration of up to 15 minutes. This allows for smooth playback and ensures sufficient memory capacity for wedding highlight films or any other short-form videos you’d like to showcase.

The battery life of Wedding Books is approximately 4 hours when in active use. On standby, the battery can last for about 12 months on a full charge. When you receive Wedding Books, they are shipped partially charged, so we recommend fully charging them before you start enjoying your video book for an optimal experience.

Our return policy is designed to be simple and straightforward. Upon receiving your order, you have a 15-day window from the date of delivery to request a return via email (excluding the three exceptions outlined below). It’s important to note that all shipments for return must be dispatched within 7 days after the return request is confirmed; otherwise, the return may not be accepted.

To initiate a return, send your purchases back in like-new and unused condition, including all original packaging and materials, to the provided return address. Once we receive the items in satisfactory condition, we will credit your original payment method for the full item(s) value. However, shipping fees paid by the customer are non-refundable.

Exceptions to our return policy include products labeled as “Special Order Item(s)” or any custom-ordered or personalized items, for which returns, exchanges, or cancellations are not accepted.

In the unlikely event that your order arrives damaged, please inspect the shipment upon delivery. If you find any damage, report it to us within 3 business days by contacting us at info@weddingbooks.co.za

We will promptly replace the damaged item or issue a full refund if a replacement is not available. Ensure you retain all packaging if you need to report damages.

Regarding our product warranty, we offer a 6-month limited warranty from the date of purchase, covering defects in materials and workmanship. This warranty is not transferable and excludes normal wear and tear, damage from misuse or neglect, accidents, or natural disasters. Transportation or return costs associated with the product are not covered by the warranty.

To make a warranty claim, contact our customer service at info@weddingbooks.co.za, providing your order number and proof of purchase. We appreciate your business and remain committed to delivering high-quality products and exceptional customer service.

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